Refund policy

Return & Refund Policy – WestonMerx.com

30-Day Return Guarantee

Last Updated: June 4, 2026

Countries Covered by This Policy

This Return & Refund Policy applies to orders shipped within the United States.

Policy URL:
https://westonmerx.com/policies/refund-policy

30-Day Return Policy

We accept returns for both defective and non-defective products within 30 days of delivery.

To qualify for a return:

  • The item must be new, unused, and in its original condition

  • The item must be returned in its original packaging

  • The return request must be submitted within 30 days of receiving the order

Exchanges

We accept exchanges for eligible products, subject to product availability.

Exchange requests must meet the same eligibility requirements as standard returns.

How to Start a Return

Option 1: Self-Service Returns Portal (Recommended)

Initiate your return by visiting:

https://westonmerx.com/pages/self-serve-returns

Enter your order information and follow the instructions provided.

Option 2: Contact Customer Support

You may also request a return by contacting our support team:

📧 westonmerx.help@proton.me

Please include:

  • Your order number

  • The reason for the return

Return instructions will typically be provided within 24–48 business hours.

Return Method & Fees

  • Return method: By mail

  • Return shipping label: Customer responsibility

  • Restocking fees: None

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Items Not Eligible for Return

The following items are not eligible for return:

  • Products that have been used, worn, or altered

  • Items not returned in their original condition

  • Items returned without original packaging

  • Sale or clearance items, unless they arrive defective or damaged

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos or videos showing the issue

  • Photos of the product packaging (if applicable)

Upon verification, we will provide a replacement or issue a full refund at no additional cost to you.

Refund Processing

  • Approved refunds will be issued to the original payment method used for the purchase.

  • Refunds are processed within 7 business days after the returned item has been received and approved.

  • Processing times may vary depending on your bank or payment provider.

  • Original shipping charges (if applicable) are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled within 12 hours of purchase for a full refund, provided they have not yet entered processing or shipment.

After this period, cancellation requests may no longer be possible.

Late or Missing Refunds

If you have not received your refund after 7 business days:

  1. Check your bank account or credit card statement.

  2. Contact your bank or payment provider.

  3. If the issue remains unresolved, contact us at westonmerx.help@proton.me and we will assist you promptly.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return or exchange, please contact us:

📧 westonmerx.help@proton.me