Self-Serve Returns
Self-Serve Returns – WestonMerx.com
🔁 30-Day Return & Refund Policy
WestonMerx offers a 30-day return window from the date of delivery for eligible items.
If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.
🔁 How to Start a Return
You can initiate a return using our Self-Serve Returns Portal:
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Visit the Self-Serve Returns Portal on our website:
https://westonmerx.com/pages/self-serve-returns -
Enter the email address used to place your order.
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Follow the guided steps to submit your return request.
All returns require approval before items are sent back.
Do not ship items without authorization.
✅ Return Eligibility
An item is eligible for return if:
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The request is submitted within 30 days of delivery
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The item is unused and in its original condition
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Original packaging and accessories are included (if applicable)
Items Not Eligible for Return
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Items damaged due to misuse or normal wear
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Items returned without original packaging
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Sale or clearance items (unless defective or damaged on arrival)
⚙️ Return Review & Processing
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Return requests are reviewed within 1–3 business days
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Approved returns will receive return instructions by email
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No restocking or handling fees are charged
Note: Original shipping fees (if any) are non-refundable unless the return is due to our error.
💳 Refund Timing
Once your return is approved:
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Refunds are issued to the original payment method
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Most refunds appear within 3–7 business days, depending on your bank or payment provider
📦 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include:
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Your order number
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Clear photos or videos showing the issue
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Photos of the packaging (if applicable)
We will provide a replacement or full refund at no additional cost.
📩 Need Help?
If you experience any issues with the self-serve return process or have questions, contact us: